Privacy policy

Last updated: 2024

FORGEWELL ("we," "us," or "our") is committed to keeping your personal information secure. This policy explains what we collect, how we use it, and what rights you have.

Information We Collect

- Identifiers: name, email, billing/shipping address, phone number

- Payment details (handled by secure third-party processors — we do not store card data)

- Order history and purchase behavior

- Technical data: IP address, browser, device type, pages visited, cookies

- Communications you initiate with us

How We Use Your Information

- To process and fulfill orders

- To send order confirmations, shipping updates, and support responses

- To deliver marketing communications (opt out anytime)

- To improve products and site performance

- To detect and prevent fraud

Cookies

We use cookies to optimize site functionality and understand usage patterns. You can manage cookie settings in your browser.

Third-Party Sharing

Your data is shared only with services necessary to operate our business:

- Shopify — our e-commerce platform

- Payment processors (e.g., Stripe, PayPal)

- Shipping carriers — to deliver your orders

- Marketing platforms — for email campaigns and advertising

We do not sell your personal data.

Your Rights

You have the right to access, update, or delete your personal data. Submit a request to support@forgewell.com and we'll respond within 30 days.

Data Retention

We retain your data as long as needed to provide services, comply with legal obligations, and resolve disputes.

Contact

support@forgewell.com